Computer & Digital Literacy Coaching Program

Build the Digital Skills and Confidence to Run Your Business More Independently

Technology should make running your business easier — not leave you feeling overwhelmed, dependent, or left behind. Our Computer & Digital Literacy Coaching Program provides patient, practical, step-by-step training that helps you understand your computer, use essential business tools, solve everyday digital problems, and become more confident working independently.

Whether you are starting from the basics or already know a little and want to become more capable, the program meets you at your current level and builds your skills progressively over 30 weeks.

Explore the Program View What You’ll Learn

Practical digital skills.
Greater confidence.
More independence.
Stronger businesses.

weeks of structured, progressive learning

What This Program Offers

30 weeks of structured, progressive learning

One-to-one, practical coaching and guided practice

Foundational computer skills through modern business technology

Real-life business applications, not just theory

Supportive I DO – WE DO – YOU DO learning approach

Hands-on exercises and manageable take-home practice

Built-in assessments, reviews, reinforcement, and confidence building

Designed to increase digital independence and problem-solving ability

Positive Pathway Digital Empowerment

About Us

Positive Pathway Digital Empowerment is an affiliate program of Positive Pathway for Mental Wellness. It was developed from a simple belief: confidence grows when people are given the right support, practical tools, enough time to practise, and a safe environment in which to learn.

Our Computer & Digital Literacy Coaching Program helps learners develop the practical technology skills needed to participate more confidently in business, work, communication, and everyday digital life. We recognize that learning technology can feel intimidating — especially when systems, terminology, and digital tools seem to change constantly. That is why our approach is patient, encouraging, structured, and practical.

We do more than explain where to click. We help learners understand what they are doing, practise it with support, apply it to realistic situations, and gradually become able to perform tasks independently.

Our Mission

To empower individuals with practical computer and digital skills that increase confidence, independence, productivity, and the ability to use technology effectively in business and everyday life.

Our Training Philosophy

We believe no learner should feel embarrassed for asking a basic question or needing something repeated. Digital confidence is built through understanding, repetition, practice, encouragement, and successful experiences. We therefore teach at a manageable pace and connect learning to tasks the client can genuinely use.

Computer & Digital Literacy Coaching

The Program

This is a structured 30-week coaching program designed to take the learner from essential computer foundations to confident use of everyday business applications and more advanced digital tools. Each stage builds on the one before it, allowing the learner to develop skills gradually rather than being overwhelmed with too much information at once.

The program is especially valuable for entrepreneurs who want to become less dependent on others for routine digital tasks and more confident managing communication, documents, meetings, files, schedules, business information, presentations, spreadsheets, online transactions, marketing tools, and emerging technologies.

View What You’ll Learn

Program at a Glance

Duration

30 weeks (approximately 7 months)

Session Length

60 minutes per session

Frequency

Once per week

Format

Online coaching via Zoom or Google Meet

Approach

I DO – WE DO – YOU DO

Practice

Hands-on exercises plus take-home assignments

Progress Reviews

Initial assessment, mid-program review, reinforcement, and final practical assessment

Computer & Digital Literacy Coaching

12-Week Program Options

Three standalone coaching pathways: Beginner, Intermediate & Advanced

Each level is a complete 12-week coaching offer. Clients may choose the level that best matches their current skills and goals, or progress through all three for a comprehensive 36-week learning journey.

Beginner

Digital Foundations

12 Weeks

Program Focus

Build computer confidence and establish the essential digital foundations needed for everyday personal, professional, and business activities.

Ideal For

Complete beginners, people with limited computer experience, and entrepreneurs who want to become more confident and less dependent on others for everyday computer tasks.

Goal 1

Build confidence and independence using a computer, including Windows navigation, mouse and keyboard skills, files, folders, storage, and essential everyday computer functions.

Goal 2

Use the internet and basic digital communication tools safely and effectively, including web browsing, online searching, downloading/uploading files, email, and simple document creation.

Beginner 12-Week Curriculum

Week 1

Orientation, Digital Confidence & Initial Skills Assessment

Week 2

Computer Basics & Essential Computer Terminology

Week 3

Mouse, Touchpad, Keyboard & Typing Skills

Week 4

Windows Fundamentals, Desktop Navigation & Keyboard Shortcuts

Week 5

Files & Folder Management

Week 6

USB Drives, External Storage & Basic Backups

Week 7

Internet & Web-Browsing Skills

Week 8

Effective Google Searching & Finding Reliable Information

Week 9

Downloading, Uploading & Managing Online Files

Week 10

Email Fundamentals & Professional Email Communication

Week 11

Introduction to Microsoft Word & Simple Document Creation

Week 12

Practical Digital Skills Review, Assessment & Independent Application

Intermediate

Digital Productivity & Business Essentials

12 Weeks

Program Focus

Develop practical digital productivity skills for creating and managing documents, communicating professionally, organizing information, collaborating online, and supporting everyday business administration.

Ideal For

Individuals who are already comfortable with basic computer navigation and want to use digital tools more efficiently and professionally for work, entrepreneurship, or business administration.

Goal 1

Create, manage, organize, store, share, and present professional digital information using Word, PDFs, cloud storage, connected devices, PowerPoint, and introductory spreadsheets.

Goal 2

Use digital productivity and communication tools independently to manage appointments, customer information, online meetings, documents, presentations, and everyday business activities.

Intermediate 12-Week Curriculum

Week 1

Microsoft Word & Professional Business Document Creation

Week 2

PDF Skills & Electronic Documents

Week 3

Printing, Scanning & Digital Document Management

Week 4

Cloud Storage: OneDrive & Google Drive

Week 5

Smartphone-to-Computer Skills & File Sharing

Week 6

Online Calendar, Scheduling & Appointment Management

Week 7

Contacts & Customer Information Management

Week 8

Online Meetings: Zoom, Microsoft Teams & Google Meet

Week 9

Microsoft PowerPoint: Essential PowerPoint Skills

Week 10

Creating & Delivering a Professional Business Presentation

Week 11

Introduction to Microsoft Excel & Basic Business Spreadsheets

Week 12

Integrated Productivity Project, Review & Practical Skills Assessment

Advanced

Digital Business & Smart Technology

12 Weeks

Program Focus

Apply digital tools strategically to business operations, marketing, financial activities, cybersecurity, AI, productivity, and independent technology problem-solving.

Ideal For

Entrepreneurs and professionals who already have foundational digital skills and want to use technology more strategically to organize, protect, market, manage, and grow their business.

Goal 1

Apply digital tools strategically to business operations, including spreadsheets, productivity systems, social media, visual content, digital marketing, payments, invoicing, and financial record management.

Goal 2

Develop safer, smarter, and more independent technology practices through cybersecurity awareness, privacy protection, responsible AI use, troubleshooting, and integrated real-world business application.

Advanced 12-Week Curriculum

Week 1

Microsoft Excel for Business: Spreadsheets, Tables & Basic Formulas

Week 2

Digital Organization, Time Management & Productivity Systems

Week 3

Cybersecurity, Strong Passwords & Online Safety

Week 4

Business Privacy, Customer Data Protection & Safe Digital Practices

Week 5

Social Media Skills for Business

Week 6

Canva & Basic Visual Design

Week 7

Digital Marketing & Creating Business Content

Week 8

Online Business Transactions & Digital Payment Tools

Week 9

Invoicing, Basic Bookkeeping Technology & Digital Financial Records

Week 10

AI Literacy & Using AI Tools Responsibly for Business

Week 11

Basic Computer Troubleshooting & Independent Problem-Solving

Week 12

Integrated Business Application, Final Review & Practical Skills Assessment

Website Packaging Summary

Digital Foundations

Beginner • 12 Weeks

Build confidence and essential everyday computer skills.

Digital Productivity & Business Essentials

Intermediate • 12 Weeks

Use digital tools productively for work and business.

Digital Business & Smart Technology

Advanced • 12 Weeks

Use technology strategically, safely and independently in business.

Complete Digital Empowerment Journey

Beginner to Advanced • 36 Weeks

Progress from foundational computer skills to confident digital business application.

Computer & Digital Literacy Coaching

Who the Program Is For

This program is designed for adults who want patient, practical support in becoming more digitally capable. It is particularly suited to entrepreneurs and small-business owners who use technology in their businesses but do not yet feel fully confident or independent.

Entrepreneurs and small-business owners

Adults returning to work or business after time away from technology

People who can perform some digital tasks but rely on others for many routine activities

Learners who feel nervous, frustrated, or intimidated by computers

Business owners who want to organize their digital work more professionally

People who want structured guidance rather than trying to learn everything alone from random online videos

Learners who value repetition, guided practice, and a patient pace

No Advanced Experience Required

You do not need to be “good with computers” before you begin. The program starts by identifying what you already know and what you need help with. Training is then adjusted so that you can build from your actual starting point.

Computer & Digital Literacy Coaching

What You Will Learn

The curriculum covers a broad range of computer and digital literacy skills relevant to modern business and everyday digital life.

Computer Foundations

Computer basics and digital confidence
Mouse, touchpad, keyboard, and typing skills
Windows fundamentals and desktop navigation
Essential keyboard shortcuts
Files and folder management
USB drives, external storage, and basic backups

Internet, Email & Online Information

Web browsing
Effective Google searching
Evaluating reliable online information
Downloading and uploading files
Professional email communication
Email attachments and online file management

Business Documents & Microsoft Office

Microsoft Word and business document creation
PDF skills and electronic documents
Printing and scanning
Microsoft PowerPoint presentations
Microsoft Excel and basic business spreadsheets

Cloud, Communication & Organization

OneDrive and Google Drive
Smartphone-to-computer file sharing
Online calendars and appointment scheduling
Contacts and customer information management
Zoom, Microsoft Teams, and Google Meet
Digital organization, time management, and productivity

Business, Marketing & Digital Tools

Social media skills for business
Canva and basic visual design
Basic digital marketing skills
Online business transactions and payments
Invoicing and basic bookkeeping technology
Digital financial records

Safety, AI & Problem-Solving

Cybersecurity fundamentals
Passwords and online safety
Business privacy and customer data protection
AI literacy and using AI tools for business
Basic computer troubleshooting
Independent digital problem-solving

How We Teach

I DO – WE DO – YOU DO

Our coaching method is designed to move the learner from watching and understanding, to practising with support, and ultimately to performing each task independently and confidently.

I DO

The coach demonstrates the skill clearly while the learner watches, listens, and asks questions.

WE DO

Coach and learner complete the task together. The learner begins taking more of the lead while receiving prompts and support.

YOU DO

The learner performs the task independently, with the coach observing and providing feedback only when needed.

Learning Through Practice

Sessions emphasize hands-on learning, repetition, real-life business application, digital confidence, and independent problem-solving. Important skills are revisited as needed so that the learner does not simply recognize the steps during a lesson but can remember and apply them later.

In-Session Exercises

Practical tasks completed during the coaching session with guidance and support.

Take-Home Assignments

Short practical tasks completed independently between sessions to reinforce learning and build confidence.

The 30-Week Learning Journey

The curriculum progresses from foundational computer skills to everyday business applications and then to more advanced digital tools. Review weeks are intentionally built in so learning can be reinforced, questions clarified, and progress assessed.

Week 1

Program Introduction, Coaching Agreement, Orientation, Initial Skills Assessment & Curriculum Overview

Week 2

Computer Basics & Building Digital Confidence

Week 3

Mouse, Touchpad, Keyboard & Basic Typing Skills

Week 4

Windows Fundamentals, Desktop Navigation & Essential Keyboard Shortcuts

Week 5

Files & Folder Management

Week 6

USB Drives, External Storage & Basic Backups

Week 7

Internet & Web-Browsing Skills

Week 8

Effective Google Searching & Finding Reliable Information

Week 9

Downloading, Uploading & Managing Online Files

Week 10

Email Fundamentals & Professional Email Communication

Week 11

Microsoft Word & Business Document Creation

Week 12

PDF Skills & Electronic Documents

Week 13

Printing, Scanning & Digital Document Management

Week 14

Cloud Storage: OneDrive & Google Drive

Week 15

Mid-Coaching Review, Progress Assessment, Summary & Clarifications

Week 16

Smartphone-to-Computer Skills & File Sharing

Week 17

Online Calendar, Scheduling & Appointment Management

Week 18

Contacts & Customer Information Management

Week 19

Online Meetings: Zoom, Microsoft Teams & Google Meet

Week 20

Microsoft PowerPoint: Essential PowerPoint Skills

Week 21

Microsoft PowerPoint: Creating & Delivering a Professional Business Presentation

Week 22

Microsoft Excel & Basic Business Spreadsheets

Week 23

Digital Organization, Time Management & Productivity

Week 24

Basic Cybersecurity, Passwords, Online Safety, Business Privacy & Customer Data Protection

Week 25

Social Media Skills for Business

Week 26

Canva, Basic Visual Design & Digital Marketing Skills

Week 27

Online Business Transactions, Payments, Invoicing, Basic Bookkeeping Technology & Digital Financial Records

Week 28

AI Literacy, Using AI Tools for Business & Basic Computer Troubleshooting

Week 29

Comprehensive Review, Reinforcement & Final Clarifications

Week 30

Final Practical Skills Assessment, Integrated Business Application & Program Completion

Positive Pathway Digital Empowerment

Why Digital Literacy Matters for Entrepreneurs

Running a business today requires more than a good product or service. Business owners are increasingly expected to communicate online, manage digital documents, attend virtual meetings, organize customer information, use online financial tools, create basic marketing content, protect business information, and adapt to new technology.

When routine digital tasks always require someone else’s help, business can become slower, more expensive, and more frustrating. Building digital literacy can help an entrepreneur become more self-reliant, responsive, organized, and confident in day-to-day operations.

Benefits of Building Digital Confidence

Greater independence in everyday business tasks

More professional digital communication

Better organization of files and business information

Improved productivity and time management

Greater confidence learning unfamiliar tools

Reduced fear of making mistakes

Stronger awareness of online safety and privacy

Better ability to communicate with customers and collaborators

More confidence using modern tools such as cloud storage, Canva, and AI

A stronger foundation for continued lifelong learning

What Makes This Program Different

Patient, encouraging coaching — questions are welcomed and repetition is normal.

Business-focused learning — skills are connected to practical situations, not taught in isolation.

Progressive structure — foundational skills come before more advanced tools.

Practice-based learning — the learner uses the technology rather than only listening to explanations.

Independence as the goal — the program gradually reduces reliance on prompts and assistance.

Confidence building — progress is recognized and the learner is encouraged to see mistakes as part of learning.

Review and reinforcement — dedicated review points help prevent gaps from accumulating.

Modern digital relevance — the curriculum includes cloud tools, cybersecurity, digital marketing, Canva, AI literacy, and troubleshooting.

Frequently Asked Questions

Do I need to have strong computer skills before joining?

No. The program is designed to meet you at your current level. An initial assessment helps identify what you already know and where you need support.

What type of computer is best for the program?

A Windows laptop is recommended for training consistency and for practising the Windows-based skills demonstrated during sessions. A modern Windows 11 laptop with adequate memory and storage is ideal.

Is the program only for complete beginners?

No. It can also benefit someone who already performs basic tasks but wants to become more organized, confident, independent, and capable with business technology.

Will I have to learn everything quickly?

No. The program is deliberately spread across 30 weeks so skills can be introduced gradually, practised, reviewed, and reinforced.

What happens if I do not understand something the first time?

We repeat it. The coaching approach encourages questions and repetition. The goal is understanding and confidence, not rushing through the curriculum.

Will there be homework?

There will be short take-home assignments designed to reinforce what was practised during the session. Assignments are intended to be manageable and practical.

Will the training relate to my business?

Yes. Whenever appropriate, examples and exercises are connected to realistic business tasks and the learner’s goals.

Is this an IT certification program?

No. This is a practical computer and digital literacy coaching program focused on functional skills, confidence, business application, and independent use of technology.

How are sessions delivered?

Sessions are delivered online using Zoom or Google Meet, allowing the learner to practise directly on the computer they use.

How will my progress be measured?

The program uses an initial skills assessment, observation during practical exercises, a mid-program review, reinforcement sessions, and a final practical skills assessment.

Ready to Build Your Digital Confidence?

You do not have to master technology overnight, and you do not have to figure everything out alone. Start with the skills you have today and build from there — one practical step at a time. With guided practice, repetition, and the right support, you can become more confident using technology to manage your business and everyday digital tasks.

Take the next step toward greater digital confidence, independence, and capability.

Get Started Ask About the Programs